Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It takes approximately anywhere from 4 days to 14 days depending on your country’s geographical location. due to the current worldwide pandemic some larger countries take longer times to process parcels due to lack of staff.
You may create an account at this link. After creating an account you will recieve an email at the registered address. Please follow the instructions to get your login.
We will be unable to change your address once the order status has been changed to “completed” . However if you wish to change your address after an order , please email us within 2 hours after payment.
After shipping your order, we will send you an email with the tracking number & website to track it on.
We do not process or keep any of our customers credit card information on our site.
Currently we do not charge sales tax.
We currently ship to the following countries :
United States (US)
United Kingdom (UK)
Singapore
Australia
Italy
Sweden
Canada
New Zealand
Vietnam
Finland
South Korea
Germany
China
Hong Kong
Malaysia
Taiwan
Maldives
Denmark
Indonesia
Belgium
Luxembourg
Switzerland
France
Netherlands
Israel
Japan
Bulgaria
Czech Republic
Norway
Yes , all your orders will come in one package.
If you need to swap an item
Returns and Exchanges
We will accept a return if the order was wrongly sent. IE. wrong item/color size etc.
If the item received was wrong or/and specification ,please take a photo and send us an email as soon as you receive it . Our customer care team will do the best to assist you on how to return the item.
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You may use the contact form supplied on our website or email us at support@figureworld8.com
We will be unable to change your address once the order status has been changed to “completed” Kindly take note Figureworld8.com will not be held responsible for wrong shipping address provided.
Once an ordered has been processed we will be unable to cancel an order. However if you need to change an order you may notify us via contact form or email at support@figureworld8.com
You make subscribe to our “notify when stock is available” mailing list. We will send you an email when the item is in stock.
Drop us a message with your contact email with the item you are looking for; preferably with a photo for easy reference. and we will do our best to source it for you.