Frequently Asked Questions (FAQs)
We’ll send you an email once your item has been dispatched, with the expected arrival date and a link to track your order.
Alternatively, you can find tracking information in your order details on the My Accounts section on our website or app. If an order includes multiple items, each may have separate delivery dates and tracking information.
We can only make changes to orders that have not yet been shipped
We are unable to make modifications to your order once it has been marked as “shipping,” or “delivered.”
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following.
- Changing the item
- Delivery/billing address
- Adding items to your order
- Shipping method
IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
We introduce various promotions from time to time. To enable you to take benefit of these promotions, you are provided with relevant promotion coupon codes. In order to take benefit of the discount / promotion, you will need to enter the promotion coupon code in the space provided for it in your shopping cart and click the “Apply” button next to it. Your coupon will be applied ONLY after you confirm your order by clicking on the Place Order button later in the checkout process. Multiple coupons cannot be used on a single order.
Defect Warranty Policy
Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects when they reach our customers. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with our products, send us an email or message us with pictures and a brief description of the issue or chat with us during office hours.
We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.
Our products are carefully & lovingly sourced internationally. Many of the products which are sold on our site are “pre-loved” goods which are in mint condition.
We are committed to protecting and respecting your privacy and data. you can check out our updated privacy policy link to see how we process data.